In today’s competitive automotive market, service departments face constant pressure to deliver fast, transparent, and customer-centric experiences. Modern vehicle owners expect convenience, digital communication, and efficiency from their dealership—just like they get from online services in other parts of their lives. Xtime is a powerful automotive service experience platform designed precisely to meet these expectations and help dealerships thrive in the fixed operations space.
What Is Xtime?
Xtime is a comprehensive fixed ops (fixed operations) technology platform that empowers automotive dealerships to streamline service processes, boost revenue, and enhance the overall customer experience. It seamlessly connects customers, service advisors, and technicians through digital tools that cover scheduling, customer communication, vehicle inspection, and more. Xtime is part of Cox Automotive’s Retail360 ecosystem and is trusted by thousands of dealerships across North America.
Rather than functioning as a simple scheduling app, Xtime provides a suite of integrated software modules designed to improve the entire service journey—from when a customer books an appointment to the moment they drive away satisfied. This approach not only enhances loyalty but also helps service departments operate more efficiently and profitably.
Core Modules and Capabilities
Xtime’s platform is built around several connected modules, each addressing a key part of the service experience:
1. Xtime Schedule – Appointment Made Simple
At its foundation, Xtime Schedule lets customers book service appointments online or via mobile devices 24/7. With real-time availability and intuitive capacity management tools, dealerships can manage technician workload and optimize their service lane for maximum efficiency.
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Customers gain flexibility and convenience.
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Dealerships reduce no-shows with automated reminders.
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Service lanes operate more smoothly with optimized appointments.
This digital booking experience meets consumer expectations for convenience, making it easier for vehicle owners to choose your dealership for routine maintenance or urgent repairs.
2. Xtime Engage – Personalized Customer Communication
Xtime Engage is designed to create a superior on-site and digital service experience for customers. This module helps dealerships:
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Provide self check-in options for faster service reception.
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Use tablet reception to greet customers with service history and menus.
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Send real-time text updates throughout the service process.
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Offer integrated service financing and payment options.
These features not only speed up check-in and check-out but also build trust through transparent, personalized communication. Customers feel more informed and valued, which can lead to higher satisfaction and repeat business.
3. Xtime Inspect – Digital Vehicle Inspections with Multimedia
Xtime Inspect transforms traditional vehicle inspections into interactive and transparent experiences. Technicians can use mobile devices to capture photos and videos of vehicles during inspection, immediately sharing this content with customers for quick approval.
Key benefits include:
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Mobile access for technicians to perform digital, media-rich inspections.
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Online approvals that let customers accept recommended services remotely.
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Real-time status updates that improve advisor productivity and customer communication.
By enhancing visibility and trust, this module helps increase repair order values and customer satisfaction.
4. Xtime Invite – Intelligent Service Marketing
Xtime Invite allows dealerships to reconnect with customers through tailored marketing campaigns. By sending personalized service reminders or special offers based on past visits and declined services, Invite helps keep your shop full and encourages customers to return.
This proactive approach not only fills open appointments but also strengthens customer loyalty by reminding vehicle owners of the importance of regular service.
Why Dealerships Choose Xtime
Dealerships that implement Xtime often see measurable improvements in key performance metrics. Some of the benefits reported include:
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Higher customer retention and satisfaction driven by digital convenience and transparency.
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Increased revenue per repair order through better inspections and approval processes.
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A boost in online scheduled appointments, reducing phone workload and improving efficiency.
In fact, certain benefits seen across dealerships using Xtime include higher service retention rates, added monthly repair orders, and improved service revenue—evidence that digital transformation in fixed ops can lead to tangible business growth.
Integration and Ecosystem Connectivity
Another advantage of Xtime is its ability to integrate with dealer management systems (DMS), CRM software, and payment processors. This interoperability allows service departments to work within their existing infrastructure while adding powerful digital tools that elevate efficiency and customer service.
In an era where customer expectations are continuously rising, Xtime stands out as a comprehensive solution for automotive service departments striving to modernize and grow. By covering every touchpoint of the service experience—from online booking and real-time communication to multimedia inspections and intelligent marketing—Xtime helps dealerships operate more efficiently, engage customers more deeply, and drive revenue growth. Its integrated platform not only enhances internal workflows but also delivers the convenience and transparency that today’s vehicle owners demand. For dealerships focused on long-term success and customer loyalty, Xtime offers a forward-thinking, digital-first pathway to achieve those goals.
