Is Iberia a Good Airline, particularly for travelers whose itineraries align with its strengths as Spain’s flag carrier. The airline excels in its extensive network between Europe and Latin America, offering numerous direct routes from its Madrid-Barajas (MAD) hub that are often more convenient and competitive than alternatives. Its long-haul fleet, featuring modern Airbus A330s and A350s, provides a comfortable and efficient travel experience. In recent years, Iberia has invested significantly in enhancing its premium cabins; its long-haul Business Class with fully lie-flat seats is frequently praised for its comfort and service, rivaling other major European carriers. Even in Economy, passengers typically receive complimentary meals and beverages, a standard that has been dropped by some competitors.
However, the Iberia experience can be inconsistent. While its long-haul service is robust, short-haul European flights are more basic, aligning with the no-frills approach common for intra-European travel. The airline has also faced criticism in the past for customer service, especially when handling disruptions or complex refund requests, though recent efforts have been made to improve this. Its loyalty program, Iberia Plus, is highly regarded, especially for redeeming awards on its transatlantic routes and within the Oneworld alliance.
Ultimately, Iberia is an excellent choice for travel to, from, or through Madrid, especially on long-haul routes to the Americas. It offers solid value, reliable operations, and a quality premium experience. For point-to-point travel within Europe where low cost is the priority, budget airlines might be more competitive, but for comprehensive network coverage and full-service amenities, Iberia remains a strong and reputable carrier.
