A Complete Guide to Hawaiian Airlines Refunds, Cancellations, and Flight Credits

Lifestyle
October 27, 2025

Travel plans can change anytime — and when flying with Hawaiian Airlines, it’s essential to understand the Hawaiian Air refund policy, the Hawaiian Airlines refund policy, how the Hawaiian Air cancellation policy works, and when you might face a cancellation fee Hawaiian Airlines.

At Tours N Travel Pro, we aim to make this process simple and stress-free for you. If you ever find yourself confused about Hawaiian Airlines’ refund and cancellation rules, contact us anytime at +1-866-679-5070.

This guide breaks down everything you need to know — from ticket types to refund timelines, from flight credits to cancellation rules — all written in clear and straightforward language.

Understanding the Hawaiian Air Refund Policy

The Hawaiian Air refund policy determines whether you are eligible for a cash refund or flight credit, depending on the type of ticket purchased and the circumstances of cancellation.

Ticket Types and Refund Eligibility

Hawaiian Airlines classifies tickets as either refundable or non-refundable.

Refundable fares allow you to cancel your flight and request a refund, minus a small service fee.
Non-refundable fares generally do not qualify for a cash refund, but you may receive a travel credit toward a future flight if you cancel according to the rules.

If no portion of your ticket has been used, you may be entitled to a full refund of the fare and taxes under the Hawaiian Airlines refund policy. If only part of the ticket has been used, you may receive a refund for the unused portion.

For refundable tickets, refund requests must be made within twelve months of the ticket’s issue date. If the ticket is non-refundable, the unused value may be converted into a credit for future travel.

How the Refund Process Works

The refund process follows these steps:

Refundable fares are processed once you submit a refund request.
Refunds are typically credited within seven business days if paid by card, or within twenty business days for cash or check purchases.
Non-refundable tickets may instead be converted into a travel credit valid for one year.
Service fees apply to refundable ticket refunds: $25 for travel wholly within Hawaii, and $100 for travel within or between the U.S. mainland and Hawaii.

Always ensure that your refund request is submitted promptly to avoid delays or forfeiture of value.

Involuntary Refunds (Airline-Initiated Cancellations)

If Hawaiian Airlines cancels or significantly changes your flight schedule and you choose not to accept the alternative flight, you are entitled to a refund — even if your ticket was non-refundable.

The Hawaiian Airlines refund policy requires the airline to issue your refund within a specific period once you decline the new itinerary. These are known as involuntary refunds, meaning the change was initiated by the airline rather than the passenger.

Navigating the Hawaiian Air Cancellation Policy

Understanding the Hawaiian Air cancellation policy ensures you can manage last-minute changes without losing your fare.

The cancellation policy depends on whether you cancel voluntarily or the airline cancels your flight.

Voluntary Cancellations by Passengers

If you decide to cancel your trip, the timing of your cancellation matters:

If you book your flight directly through Hawaiian Airlines and cancel within 24 hours of purchase (for flights booked at least seven days before departure), you can receive a full refund — with no cancellation fee Hawaiian Airlines.
For non-refundable fares cancelled after the 24-hour window, you will likely receive a travel credit instead of a refund.
“Main Cabin Basic” fares are non-refundable and cannot be changed once booked. However, if you cancel within the 24-hour window, you can still get a full refund.
For all other cancellations, credits are generally valid for one year from the issue date.

Cancellation Fee Hawaiian Airlines — When It Applies

If you hold a refundable fare, Hawaiian Airlines may charge a small cancellation fee when processing a cash refund.

For travel within Hawaii: $25 per ticket.
For travel between Hawaii and the continental U.S.: $100 per ticket.

If you choose to receive your refund in the form of a travel credit instead of cash, this service fee may be waived.

When Hawaiian Cancels or Changes Your Flight

If Hawaiian Airlines cancels or significantly alters your flight schedule, you are protected by the Hawaiian Air cancellation policy. In this situation, you have two choices:

Accept the new flight offered by Hawaiian Airlines.
Refuse the change and request a full refund — even if your ticket is non-refundable.

This rule ensures passengers are not penalized for cancellations or major schedule disruptions caused by the airline itself.

Using Flight Credits with Hawaiian Airlines

When you are not eligible for a cash refund, Hawaiian Airlines may issue you a flight credit instead. This allows you to apply the unused value of your ticket toward a future flight.

What Are Flight Credits?

Flight credits represent the value of your unused or partially used ticket. These credits can be used for future bookings on Hawaiian Airlines.

Key points to know:

Credits are usually valid for one year from the date of issue.
You must rebook and complete travel within the credit validity period.
When rebooking, you must pay any fare difference if the new fare is higher than your credit value.

When Travel Credits Are Ideal

Travel credits are ideal if:

You have a non-refundable ticket but still plan to travel in the future.
You want to avoid the service fee associated with cash refunds for refundable tickets.
You need flexibility to reschedule your trip without losing the ticket’s value.

How to Use Hawaiian Airlines Flight Credits

Using travel credits is simple:

Contact Hawaiian Airlines Reservations or manage your booking online.
Provide your flight credit or travel certificate details.
Select your new travel dates and destination.
Pay any fare difference or additional taxes, if applicable.
Confirm that the credit expiration date has not passed.

Keep a copy of your credit confirmation for reference when booking your new trip.

What to Do Before You Book or Cancel

Before booking with Hawaiian Airlines — or cancelling an existing flight — take these simple but important steps:

Check the fare type before purchase. Refundable fares offer peace of mind.
Review the Hawaiian Air refund policy to understand refund eligibility.
Use the 24-hour rule if you need to cancel shortly after booking.
Avoid no-shows — failure to cancel in advance may cause you to lose the full fare value.
Contact customer service immediately if you receive notice of a schedule change or cancellation.
Document everything, including your ticket number, fare class, and cancellation request details.

For assistance, call Tours N Travel Pro at +1-866-679-5070, where our agents can guide you through every step.

Business and Corporate Travel Considerations

If you handle business travel, understanding the Hawaiian Airlines refund policy and Hawaiian Air cancellation policy is crucial to protecting company funds.

Key insights for business travelers:

Corporate fares may be discounted but are often non-refundable. Always verify the fare rules.
For important meetings or conferences, choose refundable fares for flexibility.
Group or team bookings require early coordination — last-minute changes can incur fees or forfeitures.
Refunds for group bookings must follow the lead passenger’s request, so ensure coordination with the airline or travel manager.
Track all issued travel credits for your company and rebook before expiry.

A cancellation fee Hawaiian Airlines may still apply on refundable fares, so budgeting for these minor charges is wise.

When managing business travel, Tours N Travel Pro provides full support for policy reviews, refund tracking, and documentation. For any issue, our experts are ready to assist at +1-866-679-5070.

Common Mistakes and How to Avoid Them

Travelers often make avoidable errors when dealing with refunds and cancellations. Here are common pitfalls:

Not checking fare type: Many assume all tickets are refundable, which is not true.
Missing the 24-hour cancellation window: This can mean forfeiting a full refund.
Forgetting travel credit expiration dates: Credits are usually valid for one year only.
Booking Main Cabin Basic fares without understanding they cannot be changed or refunded.
Assuming airline changes automatically trigger refunds: You must request a refund directly.
Neglecting documentation: Always save cancellation confirmations and ticket receipts.
Ignoring the service fee: Even refundable fares may have small processing fees.
Failing to review third-party bookings: When booking through agencies, ensure you know their refund and change terms.

Avoiding these mistakes ensures smoother travel management and less financial loss.

Step-by-Step: How to Request a Refund or Cancel

Follow these steps to navigate the Hawaiian Air refund policy effectively:

Check your fare type — refundable or non-refundable.
Identify who is canceling — you or the airline.
- If the airline cancels or makes a major schedule change, you’re usually eligible for a cash refund.
- If you cancel voluntarily, you may receive a travel credit instead.
Contact Hawaiian Airlines Reservations to cancel or request a refund.
Select refund type — cash or credit.
- Cash refunds for refundable fares include a $25 or $100 service fee.
- Travel credits typically have no service fee.
Provide documentation — ticket number, booking reference, and passenger details.
Wait for confirmation — most refunds are processed within seven to twenty business days.
Record your refund or credit details for future reference.
If you used a travel agent, contact them directly to process the cancellation under Hawaiian’s rules.

For complex or multi-passenger bookings, Tours N Travel Pro can manage the entire process on your behalf. Call +1-866-679-5070 for professional help.

Advantages and Limitations of Hawaiian’s Policies

Advantages

24-hour full refund policy for cancellations within the first day.
Full refund rights for flights cancelled or changed significantly by Hawaiian Airlines.
Option to receive flight credit for flexibility in rebooking.
Clear fee structure for refundable fares.

Limitations

Non-refundable fares can result in total loss of value if not used or cancelled late.
Service fees of $25–$100 for refundable fare refunds.
Credits typically expire within one year.
Basic economy fares cannot be changed or refunded.
Refund processing sometimes requires contacting customer service rather than online management.

Understanding these pros and cons can help you decide which fare type best suits your travel needs.

How Tours N Travel Pro Can Help

At Tours N Travel Pro, we specialize in simplifying the complexities of airline refund and cancellation policies. When you choose us to handle your Hawaiian Airlines booking, we offer:

Personalized guidance on Hawaiian Air refund policy and Hawaiian Air cancellation policy terms.
Full assistance with refund and credit requests.
Monitoring of refund timelines and credit expirations.
Professional representation for corporate and group bookings.
Expert handling of unexpected cancellations or flight disruptions.

Whenever you need expert travel management support, contact Tours N Travel Pro at +1-866-679-5070. Our dedicated team ensures you get every dollar you deserve from your cancelled or changed flights.

FAQ Section

What is the Hawaiian Airlines refund policy for non-refundable tickets?
Non-refundable tickets are not eligible for cash refunds but may qualify for flight credits toward future travel.
Can I cancel within 24 hours and get a full refund?
Yes. If your booking was made at least seven days before departure, you can cancel within 24 hours and receive a full refund without a cancellation fee Hawaiian Airlines.
What is the cancellation fee Hawaiian Airlines for refundable fares?
A $25 fee applies for inter-island flights and $100 for U.S. mainland or international routes when requesting a cash refund.
Do I get a refund if Hawaiian Airlines cancels my flight?
Yes. If the airline cancels or significantly changes your flight and you decline the new option, you are entitled to a full refund even for non-refundable fares.
Can Main Cabin Basic fares be refunded or changed?
No. These fares are strictly non-refundable and non-changeable except within the initial 24-hour cancellation period.
How long do I have to request a refund?
Refund requests for refundable fares must be submitted within twelve months of ticket issuance.
How does the Hawaiian Air cancellation policy work for business travelers?
Corporate bookings must comply with fare rules. Refunds and credits depend on fare class and timing of cancellation.
How do I use Hawaiian Airlines flight credits?
Contact Reservations, provide your credit code, choose your new travel dates, and pay any fare difference. Credits expire after one year.
Can I avoid paying the cancellation fee Hawaiian Airlines?
Yes. Choosing travel credit instead of a cash refund may help avoid service fees, and airline-initiated cancellations typically have no fee.
How can Tours N Travel Pro help me with Hawaiian Airlines refunds?
We manage the entire process — from verifying eligibility to filing refund requests — ensuring compliance with the Hawaiian Air refund policy. Call +1-866-679-5070 for assistance.

Conclusion

Mastering the Hawaiian Air refund policy and Hawaiian Air cancellation policy can save you stress, time, and money. Whether you’re dealing with a flight cancellation, refund request, or travel credit, understanding the process gives you control over your travel experience.

At Tours N Travel Pro, we take care of every step — from refund submissions to flight rebookings — so you can focus on what truly matters: your journey. Call +1-866-679-5070 today for expert help with Hawaiian Airlines refunds, cancellations, or travel credits.